Solicitation Details

Solicitation Number

Department

Status Reason

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Posted Date

Commodity Code

Mandatory Conference/Site Visit

Special Instructions

Description

The University’s overall goal in soliciting a Supplier to provide Dining management services is to ensure the highest level of effectiveness, service, and satisfaction is being provided to the campus.  The UNCP dining provider will need to allow customers the ability to choose from multiple locations and service styles. Also, to include the enhancement of the dining experience, to support the student’s well-being, academic success, and overall satisfaction with campus life. It is essential that the Dining establishments be managed with maximum responsiveness to the needs and concerns of our students, faculty, and staff. Products, prices, and services must promote confidence that the university community is obtaining the best possible combination of quality, customer service, and value. A critical aspect in meeting the foregoing goals is the identification, selection, and retention of a highly knowledgeable and first rate on site management team.
The successful Supplier will provide a state-of-the-art dining management process and system that will allow the university dining management team to provide excellent service to its constituents.  The new dining management service will be capable of expansion as the dining program continues to grow. As such, the successful Supplier will have an eye on the future and will continue to provide innovative technologies and service solutions for dining customers over time.
UNCP seeks a company that will act as a true strategic and operational partner in ensuring that the Dining Services Program fully aligns with the University’s needs and standards of excellence. The following are the University of North Carolina at Pembroke's key aspirations and priorities for the Program.
1.	Recommend optimal national/regional branded concepts for the new Allied Health Sciences Building to serve students, faculty, staff, and the public utilizing health care services. Allocate funds for the build-out of the new space, scheduled to open in Fall 2028.
2.	Maintain the existing Chick-Fil-A and Starbucks.
3.	Propose the recommended approach to balancing national/regional branded concepts and in-house branded concepts on campus, considering the addition of Panera Bread or Chipotle. 
4.	Allocate funds necessary for branded concept refreshes.
5.	Revitalize and redefine Cafe 641 located in the Library Building.
6.	Incorporate additional late-night options for students who are involved in extracurriculars or are involved in a non-traditional academic schedule. 
7.	Conduct a comprehensive review of meal plans to ensure clear distinctions between plan types.
8.	Optimize the capital refresh of all dining facilities.
9.	Develop a comprehensive marketing plan, and innovative delivery methods aimed at increasing engagement and usage of dining services within the campus community.
10.	Provide at least one tier of genuinely low-cost catering options available to any UNCP affiliated group/department.
11.	Implement application/platform ordering options for all dining locations.
12.	Supplier provided annual contribution amount.

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