Solicitation Details

Solicitation Number

Department

Status Reason

Open

Opening Date

Posted Date

Commodity Code

Mandatory Conference/Site Visit

Special Instructions

Description

Orange Water & Sewer Authority (hereinafter called “OWASA”) invites qualified consultants to submit a proposal to assist in the development of a comprehensive Administrative Policy Manual for the Customer Service and Billing Division, and to create a strategic roadmap for the maturation of OWASA’s customer service. This work will ensure alignment with industry best practices, legal and regulatory requirements, and the future vision for customer service excellence at OWASA.. 

NC Certified HUB Vendors are encouraged to submit Proposals for all solicitation opportunities at OWASA.

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Solicitation Details

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