Solicitation Details

Solicitation Number

Department

Status Reason

Pending Selection

Opening Date

Posted Date

Commodity Code

Mandatory Conference/Site Visit

Special Instructions

Description

The Department requires a consolidated DHB call center solution that utilizes an AI Enabled Automated Voice Response Systems (AVRS) to increase efficiency in call center communications and decrease confusion, errors and the number of agents required to handle calls. A single phone number would lead to the AVRS to gather caller information and their call reason, and then reference its databases to either answer the question or to transfer the caller to the appropriate call center.

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